Help Desk Technician Career Path Training, Jobs, Pay & Certification

The CertiProf® Help Desk Professional Certificate – HDPC™ is a micro-credential that stands out for organizations and individuals as part of adopting good practices in the IT support industry. According to CompTIA, 91 percent of employers consider IT certifications an essential part of the hiring process. The right cert can be just what you need help desk certifications to bridge the gap between where you are and where you want to be. Step 3) Do a certification course required to apply for desktop engineer. He is an SMB growth expert and Keynote speaker with 16+ years of experience in growing businesses. He is also a founder of Total Seminars, LLC, which is a major provider of seminars on PC and network repair.

  • But it is important to note that, at this time, Microsoft could be repackaging its certifications to a portfolio of certification based on roles.
  • We’ve compiled a list of the most common certifications for service desk analysts.
  • Proven ability to build, motivate and lead collocated, virtual and international teams to achieve maximum productivity and exceed customer expectations.
  • Microsoft Office Specialist Masters have more than a working familiarity with Microsoft Office programs-they are technically skilled to take advantage of the breadth of features efficiently and effectively.
  • Certifications show employers you have the skills they need for IT support.
  • There are also preparation tutorials to clear the Microsoft’s certification on server systems to become a system admin.

They get access to career resources to prepare resume and practice interviewing. They can also opt in to share their information directly with top employers hiring for IT jobs, including Walmart, Sprint, Cognizant, Hulu, Bank of America, Google and many more. Information technology support certifications are some of the most versatile IT credentials available. They can be a great starting point to begin a career in IT and will help you thrive in many different IT jobs. If you want a job in tech support, such as help desk, an IT support certification will get you there. The Google IT Support Professional Certificate differs from a certification.

AWS Certification

And, that’s possible if they take up the required help desk certification. Admissions advisors can provide more info about technical support programs & curriculum, admissions & start dates, certification tracks, career placement, tuition costs and personalized financial aid options. Other technicians will remain at the help desk and leverage their experience to become a help desk technician manager. Certifications like CompTIA Security+ or Certified Information Systems Security Professional , for example, can confirm your experience and prove you have the cybersecurity abilities required for advanced technical support. They can also assist you in making the transition from IT support to cybersecurity. The ITIL Foundation certification is a set of tests that range in difficulty from beginner to expert.

After passing those two components, they must submit their on-the-job performance evaluation within 30 days of completing their training. This LCS-accredited course outlines the ITIL best-practices framework and prepares the participant for the ITIL Foundation certification exam, a prerequisite for all other ITIL certifications. This course provides an understanding of the service lifecycle and processes as well as the best and common practices for IT service management.

Free Systems Administration Training Courses (Cybrary)

If you are not ready to pass the certification program but still want to improve your skills, these online courses may help. Help desk specialists are most often promoted to a network technician position. A network technician average salary is $67,081 whereas help desk specialists make an average salary of $51,065. The Cisco Certified Entry Networking Technician certification could help you to get a network technician position in your career path. Research and compare the top-rated help desk technician training programs online and in your area. The hourly wage for help desk technicians ranges from $12 to $44 per hour, depending on location, technical specialty, years of experience, and certifications held.

Cisco, being the largest provider of network hardware, has developed two courses that cover the usage of their solutions and general troubleshooting of networking issues – namely, CCT and CCNA certifications. HDI Desktop Support Technician (HDI-DST) is a certification that validates an individual’s knowledge and skills in providing technical support for desktop computers, laptops, and other related hardware. The HDI-DST certification demonstrates that the individual has the expertise to troubleshoot, diagnose, and resolve desktop technology issues. CompTIA Network+ is a certification program developed by the Computing Technology Industry Association . It is designed to validate the skills and knowledge of IT professionals working in network administration, support, and engineering.

Udemy IT Help Desk Professional

Generally speaking, it costs around $300 USD per exam if taken at a Pearson VUE testing center or through an authorized testing partner. To get CompTIA Network+, you will need to register for the exam with CompTIA. The cost of the exam varies depending on where you take it; however, it typically costs between $250-$300 USD. Once you have completed your coursework or self-study program, you will need to register for and pass the official ITIL Foundation exam in order to become certified. The cost of the exam varies depending on where it is taken but generally ranges from $150-$250 USD per attempt.

help desk certifications

CompTIA A+ is a foundational, vendor-neutral certification that can open doors for new IT professionals. Vendor-neutral certifications cover skills that can be applied to any vendor’s product, whereas vendor-specific certifications dive into the products of one vendor only. An article by Coursera explained that CompTIA A+ is an industry-standard credential that can kickstart an IT career. Like the ITIL Foundation program, this course also offers live classroom training that can be attended in person or online.

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